1. Why is credit card required to hold appointments?
With 2 years of many no-shows, last minute cancellations and inappropriate use of online booking system, we had to introduce this policy. It may not be highly liked policy but it helps us to provide quality services to our frequently visiting guests.

Your appointments are very important to us. This time is reserved for you and only for you. We do not double book.

This policy has reduced no-shows and last minutes cancellations to near zero. It also provides us enough time to fill that appointment slot, keeps our staff schedules filled and guests on the wait-list do not miss the opportunity to receive services.

2. Appointment cancellation without getting charged?
An appointment can be canceled 24 hrs before the appointment time without any cancellation charges.

3. Charges for cancellation or a no-show?
A cancellation within 24 hrs to 12 hrs of appointment will be charged 50% of the scheduled service(s).

A cancellation within 12 hrs of appointment or No-Show will be charged 100% of the scheduled service(s).

4. Same day appointment booking
You are welcome to book same day appointment. We still need credit card on file. Appointment can be canceled 4 hrs before time without any charge, after that 50% of scheduled service(s) will be charged.

5. Late arrival
We may have to reschedule or reduce your services if you are late 15 minutes or beyond your scheduled time. We will try to accommodate but not guarantee as we don't want to rush into your appointment. A 50% charged will result in case of reschedule due to late arrival.